FAQs
We ship to the contiguous U.S., excluding Alaska and Hawaii.
Yes, we only provide FREE shipping
to contiguous U.S., excluding Alaska and Hawaii. And we DO NOT ship to PO BOXES or APO.
Full Two-Year Warranty (one-year on remote control): Charme Adjustable Beds are warranted against defects in workmanship or materials for a period of two years from the date of purchase. Charme Inc. will repair or replace any defective part at no cost to the purchaser. Remote control is entitled to a one-year warranty.
Five-Year Warranty on Motor: During the second through fifth years from the date of purchase, Charme Inc. will replace the motor found to be defective. Purchaser shall pay all service and shipping costs related to the replacement of the defective parts.
Ten-Year Warranty on Frame: During the second through ten years from the date of purchase, Charme Inc. Will replace metal frames found to be defective. Purchaser shall pay all service and shipping costs related to the replacement of the defective parts.
The bed offers a 6.8-inch clearance for lifts, with the mattress sitting 19.6 inches from the floor.
The Orin Bed supports up to 375 lbs, with a recommended user weight of 300 lbs for optimal performance.
As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.
Integrated air bags gently inflate and deflate to provide a soothing massage, customizable to your preference.
The side rails measure 27.5 x 11.8 inches and extend 27.5 inches above the mattress. They can be raised, lowered, or removed as needed.
The head elevates up to 87 degrees, while the legs can be raised to 35 degrees for personalized comfort.
Select the exit side based on the user’s left or right when lying on the bed for seamless ease.
As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.
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Unanswered questions?
For more information and requests, please call 425-545-2182 or email us at customers@starsleep.co