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StarSleep Limited Warranty Policy

Confidence Built Into Every StarSleep Bed

At StarSleep, we believe your bed should provide comfort, support, and reliability for years to come.

Every StarSleep bed is backed by a limited warranty designed to give you peace of mind and dependable support throughout your ownership experience.

From the frame structure to the drive system and essential components, we stand behind the quality and craftsmanship of every product we create.

Warranty Coverage Overview

StarSleep Arlo™ Rotating Care Bed

Designed to provide everyday comfort, easier movement, and greater independence at home.

WarrantyBed Frame: 3-Year Limited Warranty; 
Drive System: 2-Year Limited Warranty
Wood Parts, Remote Control & Accessories: 1-Year Limited Warranty

StarSleep Orin™ Smart Rotating Bed

Our premium rotating bed designed for long-term comfort and everyday support.

Bed Frame: 10-Year Limited Warranty
Drive System: 3-Year Limited Warranty
Battery, Wood Products & Remote Control: 1-Year Limited Warranty

What Our Warranty Covers

This limited warranty covers manufacturing defects in materials and workmanship under normal residential use.

If a covered issue occurs during the warranty period, StarSleep will provide appropriate support, including repair or replacement of defective components.

Warranty coverage includes:

✓ Structural frame defects
✓ Drive system failures
✓ Manufacturing defects in covered components

Warranty Registration

Register your StarSleep product to make future support faster and easier. Click to register your warranty-registration

By registering your product, you can:

✓ Access streamlined warranty service
✓ Receive important product updates
✓ Keep your purchase information securely recorded

To activate your warranty, please provide:

  • Order number
  • Proof of purchase
  • Product information

Warranty Exclusions

This warranty does not cover:

  • Damage caused by misuse, accidents, or improper handling
  • Normal wear and tear
  • Fabric, foam, or cosmetic changes from normal use
  • Unauthorized repairs or modifications
  • Commercial or rental use
  • Damage caused by improper installation

How to Request Warranty Service

If you need assistance, please contact our support team with:

  • Order number
  • Product model
  • Description of the issue
  • Photos or videos showing the problem

Our team will review your request and provide the best solution.

Contact StarSleep Support

📞 Phone: +1 833-500-0960
✉️ Email: customers@starsleep.co